Use the form below to request a replacement AllGo Mastercard Gift Card. For Lost & Stolen Cards, please ensure you suspend your card before ordering a replacement. Click here for more details
We aim to have Replacement Card Requests processed within 10 working days from the time your submit your request online. However, longer replacement card leadtimes apply during Red Zone (Dec 10th – 24th). For full details, see Replacement Card FAQ article here.
For security, only the company that ordered the card can request a replacement Digital+ card to a new email address. The company order contact should fill out the above form, and on payment of the replacement card invoice, the Digital+ card will be emailed to the updated email address.
Your Physical AllGo Replacement Mastercard will need to be activated on allgo.getmybalance.com using the same Activation Code as the original card. See full Activation Guide here.
Digital+ Replacement Cards will require you to activate your card by logging into the Get My eCard app (with your updated email address if the replacement digital+ card was requested to be sent to a new email address).
Unfortunately, if you have lost your Physical card, the only way to access your remaining funds is to request a replacement – unless you have enabled 3D Secure AND you know your card number, expiry date, and CVV. These details are not recorded or stored by AllGo and are also not currently available in your online cardholder account.
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