Cancellations & Refunds

Cancellation / Refund Request

If you would like to cancel an entire order or individual cards from your order, please complete the form below.

Frequently Asked Questions

Can I Cancel my Order?

Yes you can. You can request a Cancellation and Refund by completing the Cancellations & Refunds form above.

AllGo can then arrange to refund the card funds only (not the order fees) to the same Client bank account used for the order invoice payment.

If more than 6 months has elapsed after issue, no returns are permitted.

If an employee leaves after we receive an AllGo Mastercard for them, what can we do?

If an employee has left, or you wish to return a card no longer needed, you can request a a Cancellation and Refund by completing the Cancellations & Refunds form above.

You can choose between two options for returned cards-

Option A: Cancel Card and Refund My Client Wallet
AllGo can return the funds to your Client Wallet to use as credit against future orders. This incurs a fee of €10 + VAT per card refunded .

Option B: Cancel Card and Refund My Bank Account
AllGo can arrange for a refund to the same bank account you used for order payment. This incurs a fee of €20 + VAT per card.

Can I request a refund of the Balance in my Client Wallet?

Yes, you can request a refund by completing the Cancellations & Refunds form above.

What are the Leadtimes for Cancellations & Refunds

As we have to apply to EML / Mastercard for the return of funds for orders already paid, the leadtimes for Cancellations & Refunds are 20 working days in Standard Operating times and 30 working days during Red Zone (Dec 10th – 24th). Cancellations & Refunds can only be requested up to 6 months from order date.